Zerozilla LLC (“Zerozilla,” “we,” “us”) is committed to delivering quality IT outsourcing services. This Refund Policy explains when refunds may be available, how to request one, and the terms that apply. While neither federal nor most state laws mandate refunds, state regulations—especially in places like California and Delaware—require that any deviations from standard customer expectations be clearly disclosed.
Certain services are not eligible for refunds, including but not limited to:
To initiate a refund:
State laws—especially in California (Civil Code Section 1723) and other jurisdictions—may require refund policies to be displayed in a conspicuous location if they differ from consumer expectations. We comply by clearly publishing this policy on our website and referencing it during the checkout or contracting process.
This policy does not override your rights under U.S. consumer protection laws. If services are defective, misrepresented, or otherwise not as advertised, you may still be entitled to remedies under laws such as the FTC regulations or applicable state statutes.
All refund-related communications are treated with the same level of privacy and security as other customer data. Personal information collected during the refund process will be handled in accordance with our Privacy Policy.
For all refund-related inquiries, please contact:
Zerozilla LLC
254 Chapman Rd, Suite 208 #18962
Newark, Delaware – 19702
Email: info@zerozilla.us
Phone: +1 (609) 917-4912
| Policy Term | Details |
|---|---|
| Refund Window | 30 days post-purchase |
| Refund Processing | Decision in 15 business days; issuance within 10 business days |
| Non-Refundable Items | Custom services; delivered digital products |
| Exceptions | Defective or misrepresented service may qualify |
| Legal Notice | Complies with state disclosure requirements |
Hear from our clients and why 200 + businesses trust Zerozilla.
As an emerging business, Gateway sought a comprehensive solution to bolster our website, graphic design endeavors, and IT requirements. Zerozilla came highly recommended, and rightfully so. They epitomize reliability, ease of collaboration, affordability, and consistently deliver outstanding results. Without a doubt, Zerozilla is an invaluable partner for Gateway International Group, and we extend our sincere gratitude.
A special thanks to our external development partner, Zerozilla, for their
exceptional work in helping us go live with an upgraded landing and details page. The feature, which displays real-time return statuses, has already received glowing feedback. Zerozilla exceeded our expectations by delivering ahead of schedule with impeccable quality. This achievement highlights the power of strong partnerships and collaboration. Thank you, Zerozilla, for your stellar contribution!
