Refund Policy

Zerozilla LLC (“Zerozilla,” “we,” “us”) is committed to delivering quality IT outsourcing services. This Refund Policy explains when refunds may be available, how to request one, and the terms that apply. While neither federal nor most state laws mandate refunds, state regulations—especially in places like California and Delaware—require that any deviations from standard customer expectations be clearly disclosed.

1. Eligibility for Refunds

  • Refund requests must be submitted within 30 days of the purchase date.
  • The service must be unused, or not yet delivered or activated.
  • Proof of purchase (e.g., invoice or order confirmation) must be provided.
  • Services clearly marked as non-refundable at the time of purchase, or custom services delivered upon acceptance, are not eligible for refunds.

2. Non-Refundable Services

Certain services are not eligible for refunds, including but not limited to:

  • Custom development services, tailored solutions, or work that has commenced.
  • Digital products or services once access has been granted or delivery is complete.
  • Any offering explicitly designated as non-refundable at the time of purchase.

3. How to Request a Refund

To initiate a refund:

  1. Email our support team at [info@zerozilla.us].

  2. Include:
    • Your order number or proof of purchase.
    • Description of the service or product.
    • Reason for your refund request.

  3. Clearly state that you’re requesting a refund in accordance with this policy.

4. Processing Your Refund

  • Refund requests are reviewed and a decision communicated within 15 business days of receipt.
  • Approved refunds are issued to the original payment method within 10 business days, subject to banking processing timelines.

5. State Law Compliance & Display

State laws—especially in California (Civil Code Section 1723) and other jurisdictions—may require refund policies to be displayed in a conspicuous location if they differ from consumer expectations. We comply by clearly publishing this policy on our website and referencing it during the checkout or contracting process.

6. Defective Services or Legal Rights

This policy does not override your rights under U.S. consumer protection laws. If services are defective, misrepresented, or otherwise not as advertised, you may still be entitled to remedies under laws such as the FTC regulations or applicable state statutes.

7. Privacy and Security of Refund Requests

All refund-related communications are treated with the same level of privacy and security as other customer data. Personal information collected during the refund process will be handled in accordance with our Privacy Policy.

8. Contact Information

For all refund-related inquiries, please contact:

Zerozilla LLC

254 Chapman Rd, Suite 208 #18962

Newark, Delaware – 19702

Email: info@zerozilla.us

Phone: +1 (609) 917-4912

9. Summary Table

Policy Term Details
Refund Window 30 days post-purchase
Refund Processing Decision in 15 business days; issuance within 10 business days
Non-Refundable Items Custom services; delivered digital products
Exceptions Defective or misrepresented service may qualify
Legal Notice Complies with state disclosure requirements

Be a Zillian Mind

Ready to unleash your expert thinking?